Guide

Each product page describes the intended fit and includes model or garment references where available. Choose your usual size for the designed silhouette. If you prefer a closer fit in an oversized piece, size down. For individual advice, send the product name and your measurements to info@eskar.at.

Follow the care instructions shown on the product page and garment label. Wash only when needed, close zips and fastenings first, and avoid fabric softener on technical materials. Air drying generally protects shape, finish, and performance. Specialist outerwear may need periodic reproofing to renew its water-repellent finish.

Review your selection and quantity in the cart before checkout. Once an order is accepted, you will receive confirmation at the email address provided. If you need to request a change, contact us promptly; changes are not guaranteed after fulfilment has begun.

Available delivery methods, charges, and estimates are provided during checkout. Tracking details are sent when the order leaves us, where the selected service supports tracking. International orders may be subject to local taxes or duties.

To request a return, email info@eskar.atwith your order number and the item concerned. Return items unworn, unused, and with their original tags and packaging. We will confirm the return address and instructions before you send anything. Your statutory cancellation and warranty rights remain unaffected.

If an item arrives damaged, faulty, or different from what you ordered, photograph the item and packaging and contact us as soon as possible. We will review the issue and arrange the appropriate replacement, repair, or refund.

For anything not covered here, visit Contactor email info@eskar.at. Support hours are Monday to Friday, 11:00–17:00.